U.S. orders must be received before 10:30 AM, Mon - Sat in the recipient's time zone to ensure same-day delivery. Orders received after that time may be delivered the following day.

International orders may require up to 48 hours in advance.

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Please note -- We may have to delay deliveries under extreme weather conditions.

To accommodate delivery times, we offer four different delivery options during checkout:

• Normal delivery:

  If you select this option, we cannot guarantee deliveries at specific times of day. Your order will be delivered between 9:00 AM and 6:00 PM for Mon - Friday and 10:00 AM and 4:00 PM for Sat. If you have a specific delivery time you’d like to request, simply type it into the “Delivery Instructions” box during checkout. We will do our best to accommodate deliveries at specific times of the day. Example: Before 1:30 PM.

• AM delivery:

  If you select this option, we will make sure your order is delivered in the morning.

• Express delivery:

  If you select this option, we will require one hour time window for deliveries. This time window must be between 9:00 AM and 6:00 PM for Mon - Friday and 10:00 AM and 4:00 PM for Sat. We will make sure your order is delivered within the time window. Simply type the delivery hours into the “Delivery Instructions” box during checkout. Example: Between 10:00 AM and 11:00 AM.

• Pick up:

  If you select this option, simply type your pick up instructions into the “Delivery Instructions” box during checkout. Example: Pick up at 5:00 PM.

What happens if no one is at recipient's address to accept the order?

When placing the order, provide recipient's day time address during checkout. This is the best way to handle your order.

If no one is there, this is what we will do:

• We will leave your order with a neighbor, place a tag message at a visible place, and leave a phone message referring them to the neighbor who accepted for them. From our past experiences, we think the neighbor is the best place to leave your order. For an apartment complex, your order will be delivered at the leasing office.
• If no neighbor is available, we will leave your order in a covered area such as porch or other entrance, place a tag message at a visible place, and leave a phone message referring them to the place where the order was left for them.
• If we do not find a place where we feel comfortable about leaving your order, we will leave a pick up tag message at a visible place, and leave a phone message with pick up instructions.

For hospital deliveries, your order will be delivered according to that facility's policy and procedures. Most hospitals do not allow florists into individual rooms. Many ICU patients are not permitted to receive deliveries. In this case, we will do our best to contact family member waiting in the waiting area.

For sympathy deliveries at funeral home or church, we will call the facility and do our best to deliver before servicing times.